At MYNTEXA IT SOLUTIONS PRIVATE LIMITED, customer satisfaction is important to us. This Refund and Return Policy outlines the conditions under which products purchased from our website can be returned, replaced, or refunded.
Eligibility for Returns
Products are eligible for return or replacement under the following conditions:
The item is damaged, defective, or not working at the time of delivery
The wrong product was delivered
The product is missing parts or accessories
Requests must be raised within [7 / 10 / 14] days of receiving the product.
Non-Returnable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, negligence, or improper handling
Items without original packaging, accessories, or invoice
Products showing signs of physical damage after delivery
Clearance or sale items (unless received damaged or defective)
Return Process
To initiate a return:
Contact our customer support team with your order ID, product details, and images/videos of the issue
Our team will verify the request and approve the return if eligible
Once approved, the product must be packed securely in its original packaging
Returns without prior approval will not be accepted.
Refund Policy
Once the returned product is received and inspected, refunds will be processed as follows:
Refunds will be credited to the original payment method
Processing time may take 5–10 business days, depending on the payment provider
Shipping charges (if any) are non-refundable unless the return is due to our error
Replacement Policy
If a replacement is approved:
The replacement product will be shipped after verification
Replacement is subject to product availability
If the product is unavailable, a refund will be initiated
Warranty-Based Returns
Products covered under manufacturer warranty should be serviced directly through authorized service centers. We may assist with information but are not responsible for warranty claims.
Cancellations
Orders can be cancelled only before they are shipped. Once shipped, cancellation requests will not be accepted and will be treated as a return request, subject to policy terms.
Damaged Products
If you receive a damaged product, please notify us within 24 hours of delivery with clear images or video proof. Delayed reporting may result in rejection of the claim.
Contact Us
For return, refund, or cancellation requests, please contact:
MYNTEXA IT SOLUTIONS PRIVATE LIMITED
Address: 3rd Floor, House No.305, A-3, 4 Community Center, Ranjit Nagar, New Delhi, Central Delhi, Delhi, 110008
Email: info@myntexaitsolutions.com
Phone: +91 9310564006
