PRIVACY POLICY
At MYNTEXA IT SOLUTIONS PRIVATE LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your data when you visit or make a purchase from our website.
By using our website, you expressly agree to this Privacy Policy and consent to the collection, storage, processing, and use of your personal data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Name
Phone number
Email address
Billing and shipping address
Payment details (processed securely via third-party payment gateways)
b) Non-Personal Information
IP address
Browser type
Device information
Website usage data
Pages visited and time spent on site
2. How We Use Your Information
We use the information collected for the following purposes:
Processing and delivering orders
Communicating order updates and customer support
Improving our website, products, and services
Preventing fraud, misuse, and ensuring security
Sending service updates or promotional messages (with consent)
Complying with legal and regulatory obligations
We do not sell or rent your personal data to any third party.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze traffic, and improve website performance.
Cookies help us:
Remember user preferences
Improve website functionality
Analyze usage behavior
You may disable cookies in your browser settings, but some features of the website may not function properly.
4. Sharing of Information
We may share your information only with trusted third parties, including:
Payment gateway providers
Shipping and logistics partners
IT service providers and hosting platforms
Analytics and support service providers
All third parties are required to maintain confidentiality and use data only for the services they provide to us.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, loss, or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention Policy
We retain personal information only for as long as necessary for legitimate business and legal purposes:
Order and transaction data: up to 5 years
Legal, tax, and compliance data: up to 7 years
Customer support records: up to 3 years
Marketing data: until consent is withdrawn or user opts out
After the retention period, data is securely deleted or anonymized.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage users to review their privacy policies before providing any personal data.
8. Children’s Privacy
Our website and services are intended only for individuals who are 18 years of age or older.
We do not knowingly collect or process personal data from minors. If such data is identified, it will be promptly deleted.
9. Your Rights
You have the right to:
Access your personal data
Request correction or updates
Request deletion of your personal data (where applicable)
Withdraw consent for marketing communications
Know how your data is being processed
To exercise these rights, contact us using the details provided below.
10. Consent to Data Processing
By using our website or providing your personal information, you consent to the collection, storage, processing, and sharing of your data as described in this Privacy Policy.
Where required, we may obtain additional consent for marketing or specific processing activities.
11. Compliance with Law
We comply with applicable Indian laws, including:
Information Technology Act, 2000
SPDI Rules, 2011
Digital Personal Data Protection Act, 2023
12. Grievance Officer
In accordance with applicable data protection laws, you may contact our Grievance Officer for any complaints or concerns regarding your personal data.
Grievance Officer Details:
MYNTEXA IT SOLUTIONS PRIVATE LIMITED
Name: Suriya
Address: 3rd Floor, House No.305, A-3, 4 Community Center, Ranjit Nagar, New Delhi, Central Delhi, Delhi – 110008
Email: grievance@myntexaitsolutions.com
Phone: +91 9310564006
We will respond to grievances within a reasonable timeframe as required under applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Updates will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:
MYNTEXA IT SOLUTIONS PRIVATE LIMITED
Email: info@myntexaitsolutions.com
Phone: +91 9310564006
Address: 3rd Floor, House No.305, A-3, 4 Community Center, Ranjit Nagar, New Delhi, Central Delhi, Delhi – 110008
