At MYNTEXA IT SOLUTIONS PRIVATE LIMITED, we are committed to delivering your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping Locations
We currently ship products across India. Delivery availability may vary based on your location and courier service coverage.
Delivery Time
Estimated delivery timelines:
Metro cities: 2–5 business days
Non-metro & rural areas: 4–8 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before order confirmation. Any additional charges such as COD fees will be clearly mentioned during checkout.
Order Tracking
Once your order is shipped, you will receive tracking details via SMS or email. You can use this information to track your shipment on the courier partner’s website.
Delayed or Undelivered Orders
If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team. We will coordinate with the courier partner to resolve the issue as quickly as possible.
Damaged or Missing Items
If you receive a package that is damaged, tampered with, or missing items:
Inform us within 24 hours of delivery
Provide clear photos or video evidence of the issue
Failure to report within this time may affect claim eligibility.
Incorrect Address
Please ensure that the shipping address and contact details provided during checkout are accurate. MYNTEXA IT SOLUTIONS PRIVATE LIMITED will not be responsible for delays or delivery failures caused by incorrect or incomplete address information.
Failed Delivery Attempts
If delivery fails due to unavailability of the customer or incorrect address, re-shipping charges may apply. In such cases, refunds (if any) will be processed after deducting applicable shipping costs.
Contact Us
For any shipping-related queries, please contact us:
MYNTEXA IT SOLUTIONS PRIVATE LIMITED
Address: 3rd Floor, House No.305, A-3, 4 Community Center, Ranjit Nagar, New Delhi, Central Delhi, Delhi, 110008
Email: info@myntexaitsolutions.com
Phone: +91 9310564006
